The easiest and most cost-effective way to sell 5% more of your patients: improve the patient transition in your office.

Change is inevitable. That’s certainly true when it comes to business, and in particular, staffing of our businesses.

Do you find yourself asking why everything you try to implement never sticks, or why it requires being harsh to get things done?

It’s hard to believe it is June already, midway through the year and time to dig into our results and determine where our focus needs to be for the remainder of the year.

A value proposition is the unique experience that the business promises to deliver to its customers or clients.

Retailing defined: when a business sells a product or service to a consumer for his or her own use.

Why the focus on employee satisfaction and loyalty? It should come as no surprise that there is a direct correlation between employee satisfaction and customer satisfaction.

Humans respond best to visual stimuli - consumers’ decisions are subconsciously influenced by a store’s aesthetic and how that makes us feel.

In the last couple of years, many have spent their time constantly putting out fires and reacting to business challenges, not only is this exhausting it certainly takes the fun out of being a business owner.